Job Summary This role requires you to be responsible in managing the daily operations and management of the branch operations, building a highly motivated team to achieve sales goals while also maintaining high level of customer service standard to provide excellent customer experience. **Available work location(s): Central / Northern / East Coast Region Job Responsibility: - Manage the daily operations and activities of the showroom - Respond to customer inquiries and concerns in a timely manner - Demonstrate an in-depth knowledge of the product and provide excellent customer service to maximize the customers satisfaction from the brand - Support and coordinate all events and promotion activities in the showroom - Supervise, prepare work schedule and assign duty for the team towards achieving common goal - Motivate, coach and train the employees to meet assigned sales and productivity goals - Responsible for employee retention and recruitment plan - Ensure execution of transaction is performed well - Plan and develop the sales and operational strategy to grow the branch’s revenues - Analyse relevant data and oversee financial reporting matters - Prepare all required reports and ensure timely submission to the management - Develop and maintain a systematic and efficient administration process for the showroom Job Requirement: - Candidate must possess at least a Diploma in Business Study / Administration / Marketing or its equivalent. - Possess at least 5 years’ extensive working experience in the retail industry and experienced in leadership role are preferred. - Strong interpersonal and organizational skills and able to manage the store/ showroom independently, service oriented, strength in operational management, and good quantitative skills. - Possess excellent leadership and organizational planning skills. - Good writing and verbal communication skills in English and Malay languages. Proficiency in additional languages will be an added advantage.
Founded in 1958 as a premier jeweler under the brand HABIB Jewels. Over the past 64 years, the Group has expanded towards various industries of Retail, Manufacturing, Finance and Properties and 1,300 employees throughout Malaysia and Brunei. HABIB Group comprises key brands names such as: • HABIB Jewels - Premier fine jeweller with an integrated operations from manufacturing and design to retail; • Hearts On Fire® – The World's Most Perfectly Cut Diamond®; • Stephen Webster - London-based British fine jewellery; • Pandora - one of the world's largest hand-finished jewellery maker from Denmark; • Les Georgettes by Altesse - French jewellery brand; • TOUS - Spanish jewellery and accessories; • Ice-Watch - funky, affordable watch brand from Belgium; • Chantique Jewellery - Antique fine jewellery; • Ar-Rahnu Express - Islamic pawn-broking specialising in gold and gemstones; • Jewels Hotel - Formerly known as HABIB Hotel, located in Kota Bahru, Kelantan. Initially established in year 2010. Through a wide variety of business, HABIB Group has maintained its reputation towards attaining the best design and craftsmanship with a wide clientele from the middle class to high net worth individuals. We are continuously looking for talented and driven individuals to be a part of the growing HABIB Group family. #habibgrouptalents
Bachelor's or Equivalent
