Summary
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- 礼貌并有效地处理客人和员工的投诉或询问,跟进确保问题的圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
- 确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
- 确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- 负责整理顾客意见调查结果,确保贯彻执行所有改进措施。
Responds to the results of the LRA and ensures that the relevant changes are implemented.
- 确保全部的顾客留言,信件,传真和包裹的正确迅速地分类及分发。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
- 确保所有顾客需求和要求得到及时关注并以正确的方式处理,按照客人要求提供取送服务。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
- 确保将所有客人意见转达给礼宾部经理,以便继续跟进。
Ensures guest comments are channelled to Assistant Manager/Chief Concierge for follow up.
Qualifications
- 礼貌并有效地处理客人和员工的投诉或询问,跟进确保问题的圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
- 确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
- 确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- 负责整理顾客意见调查结果,确保贯彻执行所有改进措施。
Responds to the results of the LRA and ensures that the relevant changes are implemented.
- 确保全部的顾客留言,信件,传真和包裹的正确迅速地分类及分发。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
- 确保所有顾客需求和要求得到及时关注并以正确的方式处理,按照客人要求提供取送服务。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
- 确保将所有客人意见转达给礼宾部经理,以便继续跟进。
Ensures guest comments are channelled to Assistant Manager/Chief Concierge for follow up.
